Zendesk會針對每張工單,在該工單被標示為"已解決", 24小時後發出滿意度調查Email. 這封Email會問客戶, 針對該工單,您滿意或不滿意? 只有兩個答案的連結, 沒有複雜的滿意度等級. 簡單的問答才能提高客戶回覆率.(僅專業版,企業版以上版本提供)
Using customer satisfaction ratings (Professional and Enterprise)
When you enable customer satisfaction ratings, by default, end-users receive an email 24 hours after the ticket has been set to solved that asks them to briefly evaluate their experience, as shown here:
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